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To ensure that a client remains at the leading edge of what is now considered to be the fastest expanding sector of the hospitality industry, the ESPA ongoing Spa Management Solutions include:
• Financial projections
• Operational start-up plans
• Spa total quality management systems (TQMS)
• Configuration of management IT systems
• Guidance on marketing & PR
• Set up and implementation of membership sales systems
• Set up staffing structure and guidelines
• Recruitment
• Full training in products, treatments and operating systems
• Advice on design of spa literature and collateral
• Advice on Spa cuisine and nutrition
• Ongoing management of the Spa
• Management audits
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